Shipping policy

At DOREE, we aim to provide a smooth and reliable delivery experience for every order.

Order Processing

All confirmed orders are usually processed within [3–5 business days] after the order is successfully placed.

Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.

Shipping Within India

We currently ship across serviceable locations in India through trusted courier and logistics partners.

Estimated delivery time after dispatch:

Metro Cities: approximately [3–5 business days]
Other Cities & Towns: approximately [5–8 business days]
Remote locations may require additional delivery time.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, operational issues, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.

DOREE may offer complimentary/free shipping during selected promotional periods or on qualifying orders.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the registered email, SMS, or WhatsApp number, wherever applicable.

Customers can use the provided tracking information to monitor the delivery status of their order.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, please contact us as soon as possible at:

Email: [support@doree.in]

Once an order has been dispatched, address changes may not always be possible.

Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery policy.

Customers are requested to keep their registered mobile number available for delivery-related communication.

Delayed Orders

While we make every effort to ensure timely delivery, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact our support team with your Order ID.

Damaged or Tampered Package

If the parcel appears visibly damaged or tampered with at the time of delivery, we recommend taking photographs/video of the package before opening it.

Please contact DOREE customer support immediately if you receive a damaged, incorrect, or incomplete order.

Claims should be reported within [24/48 hours] of delivery, along with relevant photos or videos.

Order Not Received but Marked Delivered

If tracking shows your order as delivered but you have not received it, please contact us within [24/48 hours] so that we can raise the matter with the courier partner.