Refund policy

Hassle-Free Returns & Exchanges

We want you to shop with confidence! Every bag is carefully checked and packed before dispatch. We are happy to help with genuine product issues.

Eligibility

* Return requests must be raised within 48 hours of delivery.
* The product must be unused and in its original condition.
* Tags, packaging, dust bag and all original components must be intact.
* Returns are not accepted for change of mind, colour/style preference or size/appearance expectations.
* Please check the product dimensions, photographs, material and description before placing your order.

Refunds

Once we receive and inspect the returned bag, an approved refund will be processed within 5–7 business days, subject to the payment mode and bank policies.

For prepaid orders, refunds will be made to the original payment method.

For COD orders, approved refunds will be made through bank transfer or UPI after the product successfully passes our quality inspection.

How to Initiate

Email us at [support@doreeworld.com ]

Subject: Return Request – Order No. [Your Order Number]

Please include your Order ID, photographs and details of the issue.

For damaged, tampered or incorrect products, an unboxing video is strongly recommended.

In Case of Shipping Damage

If the product is damaged or tampered with during transportation, please contact us within 48 hours of delivery with your Order ID and photographs.

We will arrange a pickup and inspect the product upon receipt.

In Case of a Manufacturing Defect

For any genuine material or craftsmanship defect, we take full responsibility.

Please contact us within 48 hours of delivery with your Order ID and photographs. We will arrange a pickup and, after verification, provide an appropriate resolution.

Wrong Product / Missing Component

If you receive the wrong product, wrong colour/variant or a product with a missing component, please contact us within 48 hours with your Order ID and photographs. We will verify the issue and arrange an appropriate resolution.

Sale & Clearance Products

Products marked SALE, CLEARANCE or FINAL SALE are not eligible for discretionary return or exchange, except where required by applicable law.

Exchange

One exchange is applicable per order for an eligible and verified product issue, subject to availability.

Exchange is not available for change of mind or personal preference.

Important

All returned products are subject to quality inspection. Products that have been used, damaged after delivery, altered, or returned without original tags, packaging or components may not qualify for a refund or exchange.

Genuine product issues will always be reviewed fairly.